Course
Ensuring Regulatory Compliance: HIPAA (FD002)
$99.00
Front Desk Administration
/
Patient Experience
Ensuring Regulatory Compliance: HIPAA (FD002)
HIPAA violations can have serious consequences for both dental clinic owners and individual staff members. In this course, the dental office staff obtains the information needed to ensure compliance with HIPAA regulations. This is a beginning...
Providing Exceptional Customer Service (FD003)
$99.00
Front Desk Administration
/
Patient Experience
Providing Exceptional Customer Service (FD003)
According to Forbes magazine, “if front line employees–who arguably have the greatest impact on customer experience–don’t have the ongoing training needed to do their jobs effectively, they might disengage, which can lead to decreased...
Conveying a Welcoming, Professional Image (FD004)
$99.00
Front Desk Administration
/
Patient Experience
Conveying a Welcoming, Professional Image (FD004)
The impression made by dental office staff is crucial to building patient trust and confidence in your practice. Well-trained front desk staff is instrumental in patient retention. In this customer service training, staff master the verbal and...
Ensuring An Excellent New Patient Experience (FD005)
$99.00
Front Desk Administration
/
Patient Experience
Ensuring An Excellent New Patient Experience (FD005)
As the adage goes, “You only get one chance to make an excellent first impression.” Acquiring new patients is crucial to maintaining and growing dental practice revenue, and front office staff provides prospective patients’ first encounter...
Handling Common Patient Interactions Optimally (FD006)
$99.00
Front Desk Administration
/
Patient Experience
Handling Common Patient Interactions Optimally (FD006)
Are front office staff handling common phone and in-person interactions with patients in a consistent way? Are they using language that yields the best results for the practice? In this customer service course, dental office staff master the key...
Communicating Effectively With Patients Who Are Non-Native Speakers of English (FD007)
$99.00
Front Desk Administration
/
Patient Experience
Communicating Effectively With Patients Who Are Non-Native Speakers of English (FD007)
More than 60 million immigrants live in the U.S. We do not doubt that you see this number reflected in the composition of your patient population. However, a few staff receives training on how to interact with non-native speakers of English to...
Scheduling to Your Practice’s Goal to Minimize Stress and Maximize Productivity (FD008)
$99.00
Front Desk Administration
/
Scheduling
Scheduling to Your Practice’s Goal to Minimize Stress and Maximize Productivity (FD008)

Looking for ways to work smarter, not harder? You may be surprised by the significant impact that optimal scheduling can have on your dental clinic’s production, revenue, and efficiency. In this dental office training course, discover...

Block Scheduling to Maximize Revenue (FD009)
$99.00
Front Desk Administration
/
Scheduling
Block Scheduling to Maximize Revenue (FD009)

Looking for ways to meet clinic revenue goals? Consider block scheduling—a tested, proven approach to increase production and revenue. Block scheduling helps move you toward your clinic’s revenue goals by ensuring time in the schedule for...

Introduction to Dental Billing & Insurance: Part 1 (PM0004)
$99.00
Front Desk Administration
/
Insurance Verification & Billing
Introduction to Dental Billing & Insurance: Part 1 (PM0004)
Are you and your team well-versed in best practices to maximize collections? When dental practice staff is trained in optimal billing and insurance procedures, the clinic can garner more income each month to maintain a healthy cash flow. In this...
Introduction to Dental Billing & Insurance: Part 2 (PM005)
$99.00
Front Desk Administration
/
Insurance Verification & Billing
Introduction to Dental Billing & Insurance: Part 2 (PM005)
Handling insurance and billing can be daunting for dental office staff—especially new employees. But getting it right is crucial to the business success of a clinic. Insufficient staff training and less-than-optimal systems can impact the...

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