Handling insurance and billing can be daunting for dental office staff—especially new employees. But getting it right is crucial to the business success of a clinic. Insufficient staff training and less-than-optimal systems can impact the practice in lower monthly collections and cash flow issues. This course outlines the typical sequence of events related to processing insurance claims and patient billing statements and walks participants through the key fields in a claim form. Even though the practice software system generates most claims, staff must understand the information that goes into key fields to confirm the form is completed correctly. Dental staff also learn how to handle claim forms for patients with dual insurance coverage, which can be tricky. They’ll know the optimal schedule for submitting claims, monitoring claim status, reviewing EOBs, and billing patients.

Benefits to your organization:
- Maximization of monthly collections from insurance claims
- Reduced risk of pending claims remaining unpaid
- Improved cash flow

Who should enroll in this course:
- Front office staff
- Practice managers

Benefits to course participants:
- Learn strategies that help you to optimize your clinic’s billing and insurance practices
- Develop indispensable skills that help dental offices maximize income from insurance claims
- Acquire in-demand, transferable skills in handling healthcare practice billing and insurance
- On successful completion of this course, you should be able to:

Describe the typical sequence of processing insurance claims
- Identify what information goes into the insurance claim form fields
- Identify common reasons why insurance claims are rejected
- Coordinate benefits effectively when a patient has dual insurance coverage
- Describe insurance-related tasks that should be performed daily
- Monitor claim status
- Monitor EOBs to determine patient billing statements that are needed